Our Current Business Policies
Inception Designs has been in business for over 10 years. Over that time, we have experienced quite a few situations that would have benefitted from some kind of policy being in place. These are our current policies that were last updated in the beginning of 2022. If you have any questions, please use the buttons below to get in touch with us. Thank you.
Inception Designs is open for business Monday - Friday from 9am - 5pm. We can work outside of those hours under special circumstances, but those are generally the hours that we are available for communication and/or meetings. We prefer to utilize virtual meetings for the sake of efficiency, and will be happy to make a physical visit to a specified location when gathering content for one of our digital marketing packages.
You can send us an email at any time and we will respond as soon as possible during our regular hours.
How does your billing work?
If you have contacted us and requested pricing on a specific project, we will issue a formal proposal with a binding price for your needs. Terms & conditions for that pricing will be laid out in the proposal you receive.
For any work that we perform outside of an agreement, we charge an hourly rate. That rate is $75/hr. with a 2-hr. minimum charge. *Existing customers will receive different pricing, please review your invoice to see the rate* This applies to web, IT, and marketing services.
We understand that sometimes emergencies take place and will do everything we can to get you back to normal in the shortest amount of time. We cannot guarantee an immediate response every time.
When are payments due?
For website construction, we will issue you an invoice for a 50% deposit prior to the start of the project. When the site is complete and ready to be published, the remainder is due. The site will not go live until the payment has been received.
For marketing packages, we issue invoices in the last week of each month for the upcoming month. We ask that you pay this promptly, within the first 5 days of the month to allow us enough time to schedule your work and create your ads. We do not accept payments after your ads have run.
For hourly invoices that have been issued, we will indicate terms on the invoice but, our standard term is net-7. We prefer to utilize online invoices and ask you to address them when you receive them. Any balance due on contract work that is over 30 days will carry a 25% late fee.
What about services that go unpaid?
If you are under contract for a website, all relevant terms & conditions will be laid out in that document. If your business is utilizing one of our digital marketing or promotion packages and does not submit payment at the designated time, we are under no obligation to run your ads or services until payment is received.
If you have requested work for your business on an hourly basis, payment will be expected at the time that the work is complete. Our billing is issued online so that payment can be immediate. Inception Designs assists with some IT tasks and anything that is done outside of an existing contract will incur hourly charges. If payment is not revceived by the due date listed on your invoice, we reserve the right to disrupt service until the account is in good standing, or remove ourselves as your IT provider.
What are your IT Policies?
Inception Designs offers hosting and email services that can augment the web development and SEO that we specialize in. If you have a domain that was acquired through us, in the event of an outage, we will make every effort within our control to reestablish your connection (including email). If you have a domain that is housed in your own account, we will treat it as an external domain name and it should be recognized that you are responsible for your own billing and can control it as you wish. This includes email services. For any after-hours (after 5pm) or emergency work to reestablish email or web services, our hourly rate will be $65/hr. with a 2-hr. minimum. If the issue is our fault, no charge will be applied. These services must be paid for immediately.
We will be responsible for any hosting/publishing errors that take place because of our actions, and will reestablish a connection for your website to be published as soon as possible. If there is any kind of prolonged outage that is not within our control, we will work with the client to establish temporary hosting with another provider.
What are all the services you offer?
We offer a list of services that are associated with the creation and maintenance of your website as a business tool. These are services that we have regularly supplied our customers with over the years:
• Website design and Search Engine Optimization
• SEO adjustments to existing sites
• Digital marketing services & analytics
• Content creation for social media & video/photo services
• Branding and creation of business collateral
• Business consulting services as related to online visibility
What if I would like to move my website?
If we built and currently host your website on our servers and you decide to move your site or take your files to another server, it's not a problem. Please refer to the customer agreement that you signed when we first built your site. There you will find the clause labelled "Cooperation" in the Terms & Conditions section of the contract. It indicates that files can only be released if the project is paid in full, and the account is in good standing. Unless you have already made different arrangements in your contract with us, there is a standard $350 fee for any kind of file or domain transfer service. This covers us preparing a zip file with all necessary html files that make up your website as well as any supporting files, + images from the site or facilitating transfer of domain ownership. If you move your site after your yearly maintenance fee has been paid, no refunds will be provided. Please be aware:
• A signed & accepted contract supercedes this policy.
• If you don't have a contract, this section applies to you.
• Files supplied will be for the current site appearance.
• No technical support will be supplied for outside setup.
Do you collaborate on projects?
We will make all reasonable efforts to help you achieve your goal of establishing an online presence for your business. If you have paid someone to create something for your business prior to us working with you, we can implement that work with what we are going to do for you.
We do not simultaneously work with other designers/developers/marketing people on the same material or project.
What about branding/collateral?
We offer services for logo creation as well as creation of marketing collateral like business cards, brochures, menus, etc. Logo creation begins at $399 - business cards at $299 (logo not included) Payment is required in advance for these services via online invoice. 3 options will be delivered (using any initial design direction provided by you) and once a design is chosen, there are 3 edits included in the price. Any additional edits will be assessed at $55/hr.
Once complete, we will deliver your logo in .jpg, .png, and pdf & .eps files, if needed. The logo & rights then transfer to you as long as your account is in good standing. We reserve the right to show any products in our portfolio.
For customers that have a website built by us but, aren't very active on it and only maintain the yearly hosting, we will begin sending out annual renewal notices in late November of each year. The invoice covers the fee to keep it online for the upcoming year. It also includes a renewal fee for your SSL certificate to encrypt your site. Please note that Inception Designs usually closes down for a certain period at the end of the year and we ask that all invoices be paid by a specific date.
Any accounts that have not been paid by the designated date will be scheduled for removal on January 1st, and a late/reactivation fee of $150 will be applied to late payments.
What Are Your YouTube Policies?
If you have used our digital marketing packages, there is a chance that we have established a YouTube channel for your company. These channels are created if we determine that this would be a good medium to promote your business. The purpose of the existence of these channels are to provide an acquisition source to your website in order to encourage a conversion for your business.
The client has the right to share any content on the channel established for their business to other sources for the purpose of promotion.
Please be aware that we retain the rights to the creative material that is posted on the YouTube channel for your business. If we are utilizing a channel that has already been established by you, this does not apply. Otherwise, we retain the right to control the content and any monetization that comes from such work.
Digital Advertising Policies
By signing up with Inception Designs, you agree to allow us to designate which ad platforms will get the most attention for you. We may change this as time moves along depending on data we acquire from your analytics. Approx. 25% - 30% of the package costs are assigned to pay for ads.
If you currently use any of our digital marketing packages that employ Google AdWords, please be aware of the following changes:
For clients that have elected to increase the monthly cost of any of the above packages to increase their ad budget, we will now be doing a monthly reconciliation of ad costs instead of a quarterly assessment. Any unspent, monthly ad budget under $10 will be considered on-budget for the month. Anything over that amount will be applied to an immediate ad (social media or AdWords/whichever we determine to be more effective) until that amount is spent.