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Our Current Business Policies

Inception Designs has been in business for over 10 years. Over that time, we have experienced quite a few situations that would have benefitted from some kind of policy being in place. These are our current policies that were last updated in the beginning of 2022. If you have any questions, please use the buttons below to get in touch with us. Thank you.

Business hours

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Inception Designs is open for business Monday - Friday from 9am - 5pm. We can work outside of those hours under special circumstances, but those are generally the hours that we are available for communication and/or meetings. We prefer to utilize virtual meetings for the sake of efficiency, and will be happy to make a physical visit to a specified location when gathering content for one of our digital marketing packages.

You can send us an email at any time and we will respond as soon as possible during our regular hours.

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How does your billing work?

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If you have contacted us and requested pricing on a specific project, we will issue a formal proposal with a binding price for your needs. Terms & conditions for that pricing will be laid out in the proposal you receive.

For any work that we perform outside of an agreement, we charge an hourly rate. That rate is $75/hr. with a 2-hr. minimum charge. *Existing customers will receive different pricing, please review your invoice to see the rate* This applies to web, IT, and marketing services.

We understand that sometimes emergencies take place and will do everything we can to get you back to normal in the shortest amount of time. We cannot guarantee an immediate response every time.



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When are payments due?

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For website construction, we will issue you an invoice for a 50% deposit prior to the start of the project. When the site is complete and ready to be published, the remainder is due. The site will not go live until the payment has been received.

For marketing packages, we issue invoices in the last week of each month for the upcoming month. We ask that you pay this promptly, within the first 5 days of the month to allow us enough time to schedule your work and create your ads. We do not accept payments after your ads have run.

For hourly invoices that have been issued, we will indicate terms on the invoice but, our standard term is net-7. We prefer to utilize online invoices and ask you to address them when you receive them. Any balance due on contract work that is over 30 days will carry a 25% late fee.

What about services that go unpaid?

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If you are under contract for a website, all relevant terms & conditions will be laid out in that document. If your business is utilizing one of our digital marketing or promotion packages and does not submit payment at the designated time, we are under no obligation to run your ads or services until payment is received.

If you have requested work for your business on an hourly basis, payment will be expected at the time that the work is complete. Our billing is issued online so that payment can be immediate. Inception Designs assists with some IT tasks and anything that is done outside of an existing contract will incur hourly charges. If payment is not revceived by the due date listed on your invoice, we reserve the right to disrupt service until the account is in good standing, or remove ourselves as your IT provider.

What are your IT Policies?

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Inception Designs offers hosting and email services that can augment the web development and SEO that we specialize in. If you have a domain that was acquired through us, in the event of an outage, we will make every effort within our control to reestablish your connection (including email). If you have a domain that is housed in your own account, we will treat it as an external domain name and it should be recognized that you are responsible for your own billing and can control it as you wish. This includes email services.

We will be responsible for any hosting/publishing errors that take place because of our actions, and will reestablish a connection for your website to be published as soon as possible. If there is any kind of prolonged outage that is not within our control, we will work with the client to establish temporary hosting with another provider.



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What are all the services you offer?

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We offer a list of services that are associated with the creation and maintenance of your website as a business tool. These are services that we have regularly supplied our customers with over the years:

• Website design and Search Engine Optimization
• SEO adjustments to existing sites
• Digital marketing services & analytics
• Content creation for social media & video/photo services
• Branding and creation of business collateral
• Business consulting services as related to online visibility



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What if I would like to move my website?

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If we built and currently host your website on our servers and you decide to move your site or take your files to another server, it's not a problem. Please refer to the customer agreement that you signed when we first built your site. There you will find the clause labelled "Cooperation" in the Terms & Conditions section of the contract. It indicates that files can only be released if the project is paid in full, and the account is in good standing. Unless you have already made different arrangements in your contract with us, there is a standard $250 fee for any kind of file transfer service. This covers us preparing a zip file with all necessary html files that make up your website as well as any supporting files, + images from the site. Please be aware:

• A signed & accepted contract supercedes this policy.
• If you don't have a contract, this section applies to you.
• Files supplied will be for the current site appearance.
• No technical support will be supplied for outside setup.



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Do you collaborate on projects?

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We will make all reasonable efforts to help you achieve your goal of establishing an online presence for your business. If you have paid someone to create something for your business prior to us working with you, we can implement that work with what we are going to do for you.

We do not simultaneously work with other designers/developers/marketing people on the same material or project.



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What about branding/collateral?

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We offer services for logo creation as well as creation of marketing collateral like business cards, brochures, menus, etc. Logo creation begins at $399 - business cards at $299 (logo not included) Payment is required in advance for these services via online invoice. 3 options will be delivered (using any initial design direction provided by you) and once a design is chosen, there are 3 edits included in the price. Any additional edits will be assessed at $55/hr.

Once complete, we will deliver your logo in .jpg, .png, and pdf & .eps files, if needed. The logo & rights then transfer to you as long as your account is in good standing. We reserve the right to show any products in our portfolio.



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