Inception Designs has been in business for over 10 years. Over that time, we have experienced quite a few situations that would have benefitted from some kind of policy being in place. These are our current policies that were last updated in the beginning of 2022. If you have any questions, please use the buttons below to get in touch with us. Thank you.
Inception Designs is open for business Monday - Friday from 9am - 5pm. We can work outside of those hours under special circumstances, but those are generally the hours that we are available for communication and/or meetings. We prefer to utilize virtual meetings for the sake of efficiency, and will be happy to make a physical visit to a specified location when gathering content for one of our digital marketing packages.
You can send us an email at any time and we will respond as soon as possible during our regular hours.
If you have contacted us and requested pricing on a specific project, we will issue a formal proposal with a binding price for your needs. Terms & conditions for that pricing will be laid out in the proposal you receive.
For any work that we perform outside of an agreement, we charge an hourly rate. That rate is $75/hr. with a 2-hr. minimum charge. *Existing customers will receive different pricing, please review your invoice to see the rate* This applies to web, IT, and marketing services.
We understand that sometimes emergencies take place and will do everything we can to get you back to normal in the shortest amount of time. We cannot guarantee an immediate response every time.
For website construction, we will issue you an invoice for a 50% deposit prior to the start of the project. When the site is complete and ready to be published, the remainder is due. The site will not go live until the payment has been received.
For marketing packages, we issue invoices in the last week of each month for the upcoming month. We ask that you pay this promptly, within the first 5 days of the month to allow us enough time to schedule your work and create your ads. We do not accept payments after your ads have run.
For hourly invoices that have been issued, we will indicate terms on the invoice but, our standard term is net-7. We prefer to utilize online invoices and ask you to address them when you receive them. Any balance due that is over 30 days will carry a 10% late fee.
We offer a list of services that are associated with the creation and maintenance of your website as a business tool. These are services that we have regularly supplied our customers with over the years:
• Website design and Search Engine Optimization
• SEO adjustments to existing sites
• Digital marketing services & analytics
• Content creation for social media & video/photo services
• Branding and creation of business collateral
• Business consulting services as related to online visibility
We will make all reasonable efforts to help you achieve your goal of establishing an online presence for your business. If you have paid someone to create something for your business prior to us working with you, we can implement that work with what we are going to do for you.
We do not simultaneously work with other designers/developers/marketing people on the same material or project.
We can guarantee that we will expose your business to new people and get you some attention that you didn't have prior to working with us. Our websites will acquire organic traffic, and our marketing efforts will expose your product or services to those that would be interested in seeing it. We do not guarantee any sales or monetary amount of a return on this attention.
We will use analytics data to target the best demographics for your business but, it is ultimately up to the visitor as to whether they see value in what a business is offering. Our experience in this field will allow us to create the most attractive environment possible for visitors/potential customers to learn about your offerings and determine whether they will patronize your business.
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